Transportation

DHL is a global logistics organization, currently employing some 500,000 employees worldwide. The company's core management philosophy is that everything at DHL is measured; from the implementation of major strategic decisions by the board of directors, to employees´ attitudes, customer satisfaction and public perceptions.

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EL-AL's call center sales are up from by 500% after implementing the Attentive® feedback solution.

Additional notable results have included:

• Agents productivity has been increased by over 100% (agents used to take 4 calls per hour, they are now up to 9-10 calls per hour)

• There has been a direct correlation between rising SLA's and rising customer satisfaction

• EL-AL has improved the ability to manage the Call Centre with monthly reviews and work plan updates

• Internal surveys provide 360 degree feedback that has led to happy employees which in turn has lead to more satisfied customers

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