Telecom

Orange positions itself as the best cellular provider by demonstrating superior customer experience.
Orange decided that listening to what customers have to say had to be the basis for establishing a department fully dedicated to customer demands and attitudes. The success of a company in the cellular market, which is both highly competitive and changing rapidly, relies on the ability to maintain customers highly satisfied and loyal. With that in mind, Orange entered the Israeli market (1999) and instantly realized that the key success factor in this industry is satisfied customers.
Orange positioned itself as the best cellular provider with outstanding service quality and is the second largest cellular provider and the most profitable in the country. Additionally, Orange is considered to provide paramount customer service across all industries.
"Attentive enhances customer experience by transforming customer feedback into an actionable daily management tool for front line team leaders as well as strategic board room level decision making", Ismar Chlebowski, Head of Service Quality

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Cellcom Israel Ltd., established in 1994, is the leading Israeli cellular provider; Cellcom Israel provides its 3.073 million subscribers (as at December 31, 2007) with a broad range of value added services including cellular and landline telephony, roaming services for tourists in Israel and for its subscribers abroad and additional services in the areas of music, video, mobile office etc., based on Cellcom Israel's technologically advanced infrastructure.

Pelephone, established in 1986, is Israel's first cellular company that was established by Motorola and Tadiran Ltd.

Pelephone was the first to bring the mobile revolution to the business field and also launches the AMPS analog network services. As for today Pelephone is the no. 1 company in the 3rd generation, with more than 750,000 subscribers and 18 Million viewings of 3rd generation content.

Founded in 1996, Tikshoov is the largest Call Center service provider in Israel.
Its leadership position is reflected in the achievement of ambitious service goals, scope of its infrastructure, and volume of activity.
Tikshoov Runs six independent contact center sites throughout Israel and anther independent contact center in Romania. It operates 2,200 advanced contact center workstations, has more than 3,500 employees and manages over 400,000 service and sales contacts per day.

Bezeq On-Line (owned by Bezeq) is active since 2001 and has leading capabilities both in terms of level of service and advanced technologies that it operates.
Bezeq On-Line specializes in providing marketing services by phone, setting up, management and operation of service centers, centers for sale (Telemarketing) performing surveys of various areas of different types of customers, using the outsourcing (Bezeq On-Line site) and Insourcing (on-site) and integrating the world's most advanced telephony and computing systems (Voip, CRM, CTI, IVR, etc.).

Bezeq International Ltd. (BI), Israel's leading Internet and International Telecommunications provider, was founded in 1996 as a wholly-owned subsidiary of Bezeq, the Israeli Telecom Corp. and is part of the country's largest and leading telecom group. BI provides customers with comprehensive communication solutions in International and Organizational Telephony, Internet, Business Integration, Hosting, Data Communication and Information Security Solutions.

Established in 1984, Bezeq is Israel's largest telecommunications service provider. The Company is leading Israel into the new era of communications based on the most advanced technologies and services. Bezeq and its subsidiaries offer the full range of telecommunication services including domestic, international and cellular phone services; broadband Internet and other data communications services; multi-channel television; leased lines, and corporate networks. Bezeq's shares are quoted on the Tel Aviv Stock Exchange under the symbol BEZQ.

In 2007, NetVision merged its activities with 013 Barak and GlobCall and became "013 NetVision" (with NetVision holding 100% of the shares). 013 NetVision is a public company traded on the Tel Aviv Stock Exchange (TASE, symbol: NTSN), which is controlled by the I.D.B. Group through Discount Investments (33%), Clal Industries (26%) and Elron (16%), while the public holds approximately 25% of the shares. 013 NetVision is Israel's oldest-established Internet Service Provider with the richest experience and "know-how" in the country. The company provides a wide area of advanced communication solutions and added value services, among which Internet and international calls, for organizations, businesses, and private users. 013 NetVision also offers a range of advanced information security services, hosting services, anti-virus services, website filtering, and an array of the most advanced telephony products and services using cutting-edge technological solutions of the highest quality.

012 Smile Telecom Ltd. is the leading telecommunications company in its field, providing its customers with a wide range of international communications services in telephony and the Internet.
The company provides its services worldwide since 1997 to hundreds of thousands of customers enjoying the powerful strength of the Eurocom Group.