Financial Services
 Metropolitan has been providing specialized and affordable medium- to long-term assurance, administration and investment solutions for 111 years. In terms of client numbers, Metropolitan is one of the top three life insurance groups in southern Africa. Metropolitan is the fourth largest listed life assurer in terms of market capitalization (R10.25 billion) and is a JSE Top 100 company.
Metropolitan's head office, Parc du Cap, is situated in Bellville, Cape Town, South Africa. The company has branch offices throughout South Africa, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and iSwaziland. And provides employment to approximately 9 800 people.
Metropolitan's group comprises six independent operating businesses, each with clearly defined areas of focus, performance and profit objectives. They are retail, corporate, asset management, international, health and strategic initiatives.
Its products range from life insurance for individuals, including retirement annuities, medical scheme administration, managed healthcare, asset management services and collective investment schemes, to employee benefits packages for large and small organizations.
 Leumi Card improved customer experience by more than 20% using Event Driven Feedback
Leumi Card constantly boosts its competitive edge by having an innovative Voice of the Customer program which ensures constant improvement of customer experience.
Leumi Card, a credit card company that issues Visa and MasterCard cards currently has 1.5 million customers, providing clearing services for over 42,000 businesses and employing over 1,200 people of which the majorities are Customer Service Representatives (CSR). "Retail finance is a highly competitive industry characterized by overall similarity of products", asserts Head of Service Quality, Shir Hazaz. Therefore it is fundamental to ensure superior service quality in order to maintain a healthy yet superior competitive edge.
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Old Mutual Healthcare successfuly implemented Attentive ACE® at their Cape Town call center - July 2008.
Old Mutual Healthcare (OMHc) is a wholly owned subsidiary of the Old Mutual plc - a leading UK-based financial services group with substantial life assurance, general insurance and banking operations in Southern Africa and world-wide interests in financial services and asset management.
They also have over 40 years of experience in meeting the health care needs of individuals and groups in Southern Africa and has given unique insights into effective health care provision, which makes them the "partner of choice" for a large number of employers and individuals.
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 Direct Insurance Company (IDI Insurance Company Ltd) started its operation in November 1994 and was the first direct insurance company in Israel. Since its establishment, the company captured 12% share of the auto insurance market.
With its establishment the company began to sell automobile insurance policies (comprehensive, third party required) and apartment policies. Over the years the company expanded its activities into many other areas of insurance: life insurance (including mortgages), health insurance (illness, hospitalization and medication), personal accident, travel insurance, and business insurance. Today it offers a wide variety of insurance products and solutions for every need, which can be purchased directly - by phone or online.
Mivtach-Simon Insurance Agencies Ltd. is Israel's biggest pension and financial planning services company. The company is characterized by financial strength and the highest level of innovation and creativity, unique technological systems and above all else - an organizational culture focusing on the client that has been rooted in the company for more than 40 years and positions Mivtach-Simon at the forefront of Israel's pension plan management sector.
Mivtach-Simon Group specializes in planning pensions and designing financial and management solutions for corporations and employers as well as individuals.
The company works with all of Israel's major insurance and pension companies and handles annual payments of over NIS 3.5 billion. It provides services to about 220,000 clients and about 6,000 employers, including leading enterprises, organizations and companies. Total income managed by the Group amounts to about NIS 30 billion. The Group has the most advanced software and control systems, developed in-house by the company, which is available on-line at the service of clients and employers. Mivtach-Simon is fully owned by Migdal Insurance Co., Israel's largest insurance company, which is a subsidiary of the multinational giant Generali Insurance.
One of the leading credit cards in Israel, issues credit cards for leading brands such as Visa, MasterCard and Diners.
The company provides a wide range of issuing services and clearing solutions to 1.33 million payment cards and to 50 thousand businesses in the country.
Cal Company believes that customer service is a central value and works to promote it in all levels of activity. In 2006 and 2007, Cal won first place in the service index of newspaper "Globes" Best Credit Card Companies.
 The Bank Hapoalim Group is headed by Bank Hapoalim B.M., the parent bank of the Group and Israel's largest bank. With a global presence, the Group offers sophisticated investors the scope, contacts and choices of an international bank with the personalized service of the finest private banking.
 AIG Israel Insurance Company Ltd. began operations in May 1997 under the ownership of the artery and the global conglomerate AIG.
The company licenses to engage in general and life insurance industries, such as car, property, personal accident health insurance, commercial insurance branches (comprehensive insurance for businesses, property loss insurance, engineering insurance, employers liability insurance, third party liability insurance (including professional liability insurance and insurance officers and directors), product liability insurance and life insurance.
 Union Bank of Israel Ltd., the sixth largest commercial bank in Israel, provides comprehensive banking services to both private and business clients. Established in 1951, the bank operates 35 branches and private banking centers - Igud Premium in Ramat-Gan and Haifa - and has about 1,000 employees. Mr. Haim Freilichman has been serving as CEO since early 2006, and Mr. Zeev Abeles is the Chairman of the Board of Directors.
The controlling interest in the bank has been held since 1993 by three groups: Shlomo Eliyahu Holdings Ltd., Yeshayahu Landau Holdings (1993) Ltd., and David Lubinski Assets (Holdings) 1993 Ltd., which currently hold the controlling interest in the bank.
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